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Miss Party Store
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refund policy

Thanks for shopping at Miss Party Store!

We offer a refund and/or exchange within the first two 30 days of your purchase. If 30 days have passed from the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Or your article must be used in the same conditions in which you received it.

  • The item must be in the original packaging.

  • To complete the return, we require a receipt or proof of purchase.

  • We only offer or refund items sold at normal price, promotional items cannot be returned.

  • If the item in question is marked as a non-purchase garment and shipped directly to you, you will receive an offer credit not the value of your return.

Troques (if applicable)

We only replace items if they are found to be defective or damaged. If you need to exchange something for the same item, send us an email to adm@missparty.cl and send the item to:

Bens Não Abrungidos

The following benefits are not covered by the return policy:

  • offer cards

  • Some articles on health and personal care

Partial refunds granted (if applicable)

  • Any item that is not in its original condition, damaged, or has missing parts for reasons that are not due to our error.

  • Any item that is returned more than 30 days after delivery.

As long as the return is received and inspected, send us an email to notify us that we have received or your returned item. We will also notify you of the approval or receipt of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

  • If you still have not received a refund, check your bank account first. Then, contact your credit card company, it may take some time until your refund is officially credited.

  • If everything is done and you still do not receive or receive a refund, please contact us at adm@missparty.cl

Shipment

  • Please do not send the product back to the manufacturer. Must be sent to the following address

  • You will be responsible for paying the shipping costs for the return of the item.

  • Shipping costs are not subject to reimbursement! A refund will be received, or the cost of the return will be deducted from your refund.

  • Depending on where you live, or the time that may take you or your product, you will be able to vary.

  • Please note that we cannot guarantee that we will receive or return your item.

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